Shipments and Returns

Shipping of your package

Packages are usually shipped within 1 to 2 days after receipt of payment. They are shipped via Colissimo Poste with a tracking number and delivered without signature.

For any product return, the item(s) must be returned to us in their original packaging(s) by Colissimo tracking in order to allow the package to be tracked to Charles Cotonay, 25 rue Tronchet, 75008 Paris. Return fees are the responsibility of the customer.

It is also possible to drop off at the store, 25 rue Tronchet, 75008 Paris, the item (s) to be exchanged for another product, this exchange can be carried out on site by presenting to the saleswomen, the purchase invoice that must be download from the site in "your account"

or

for a future refund if you request it, which will be credited to the credit card used to make your online purchase, no refund will be made directly at the store when depositing the items. Shipping fees will not be refund.

Product added to wishlist

Dear Customers, Dear Customers,

We are delighted to welcome you to our brand new website which we have improved for all of you.

Your loyalty and your visits to our site are a great source of energy for us and we are happy to be able to meet you in this new online environment.

Explore our site, and do not hesitate to send us all your comments in order to constantly progress and improve it.

We thank you for your kindness and your unwavering loyalty.

Welcome to our new website !

Your dedicated Charles Cotonay team

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