Shipments and Returns

Shipping of your package

Packages are usually shipped within 1 to 2 days after receipt of payment. They are shipped via Colissimo Poste with a tracking number and delivered without signature.

For any item return, please formulate your return request via our contact form or by email to charlescotonay@gmail.com, tell us the product you wish to return then we will send you a colissimo return slip by email. you will have to print and paste on the return package, so the return will be free of charge for you, the customer, or:
-it is also possible to drop off at the store, 25 rue Tronchet, Paris 8, the item (s) to be exchanged for another product, this exchange can be carried out on site by presenting to the saleswomen, the purchase invoice that must be download from the site in "your account"
or
for a future refund if you request it, which will be credited to the credit card used to make your online purchase, no refund will be made directly at the store when depositing the items.


Accept

We use cookies to provide the services and features offered on our site and to improve the experience of our users.
Cookies are data that are downloaded or stored on your computer or on any other device.

Learn more