Shipments and Returns

Shipping of your package

Packages are usually shipped within 1 to 2 days after receipt of payment. They are shipped via Colissimo Poste with a tracking number and delivered without signature.

For any product return, the item(s) must be returned to us in their original packaging(s) by Colissimo tracking in order to allow the package to be tracked to Charles Cotonay, 25 rue Tronchet, 75008 Paris. Return fees are the responsibility of the customer.


It is also possible to drop off at the store, 25 rue Tronchet, 75008 Paris, the item (s) to be exchanged for another product, this exchange can be carried out on site by presenting to the saleswomen, the purchase invoice that must be download from the site in "your account"
or
for a future refund if you request it, which will be credited to the credit card used to make your online purchase, no refund will be made directly at the store when depositing the items. Shipping fees will not be refund.


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